SMALL ITEM ORDERS

To order a zippy strap, or bottleneck or other small item, just give us a call. 608-255-2254. You're welcome to e-mail us ahead of time to confirm availability, or send your billing/shipping address ahead of your call. We accept Visa, MasterCard and Discover credit cards. We typically mail out small items via USPS Priority Mail.

INSTRUMENT ORDERS

For More Information About an Instrument

You are welcome to contact us for a more detailed description of any instrument. We do our best to fairly and accurately describe instruments. Particularly for used instruments, we recommend that you call us for "in-hand" description so that we can discuss specifics of instrument wear, repair history and playability.

Call us at 608-255-2254 or Email: sprucetree@sprucetreemusic.com
Our hours are Monday-Tuesday 12-7:30, Wednesday-Thursday-Friday 10-5:30, Saturday 10-4 (central time). We're often here earlier--and later.

Here are some comments from customers who have ordered from us (or who have had us repair their instruments).

To Order an Instrument

Call us. 608-255-2254. We'll confirm availability, discuss payment and shipping options.

Payment

We accept VISA, MasterCard and Discover credit cards.

Payment may also be made by bank transfer, money order or personal check (although this last option may delay shipping to you). If you plan to pay via these options, contact us to confirm that the instrument is still available. We will place a temporary hold on the instrument to allow sufficient time for payment to arrive. We will not ship an instrument until full payment is received.

Shipping

We most frequently ship via UPS Ground. Shipping costs are based on delivery address, shipment size and weight and insured value. We can give you an estimate and give you the final shipping cost when the shipment is prepared for pickup. We do not charge a handling fee above the actual UPS cost of shipping.

Once your instrument is prepared for shipping we will e-mail you a confirmation of the final shipping cost, the UPS tracking number and the expected delivery date.

If an instrument shipped to you is received damaged, notify us immediately.

International Orders

We most often ship via UPS or the Postal Service, depending on the customer's preference and shipping restrictions (usually size and/or insurance limits, which vary greatly from country to country). For international UPS orders we typically ship "freight collect," meaning that the customer will pay UPS directly for the actual cost of shipping. International shipping estimates that we provide will not include additional fees such as import duties, brokerage fees and VAT (value-added tax, where applied). Payment information can be phoned (608-255-2254) or faxed (608-255-2271) to us, and we will ship as soon as all information can be fully verified.

Please note that we will only ship instruments with full insurance coverage and complete documentation.

To Trade an Instrument

We happily accept instruments in trade. If you have an instrument for possible trade. We will need to examine the instrument before we are able to specify an exact trade value. If you will be ship an instrument to us, see a few examples of how NOT to ship your guitar on our "Frequently Asked Questions" page. Be sure to ship your instrument fully insured.

Approval Period

When you receive the instrument you have 48 hours to examine the instrument for approval. If you decide to return an instrument you must notify us immediately. If the instrument is not received here within a reasonable shipping time, the instrument will be considered sold.

To Return an Instrument

When returning an instrument be sure to pack the instrument correctly, and ship it insured. We will refund the price of the instrument when it is received here in the same condition it was sent. Any shipping costs (both to you and return) are your responsibility.

Layaways

Instruments can also be held on layaway for a 20% non- refundable deposit, and balance to be paid within 60 days. Instruments purchased on layaway terms do not carry an approval period and are not returnable.